- Mid Morning Break
- Special Dietary Lunches
- Fresh Sushi
- Afternoon Tea
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
We are Owen Brothers Catering Limited. We are a company incorporated and registered in England. Our company number is 7413538. Our registered address is Owen Brothers Catering Ltd, Units C3-C4, 32-34 Jaggard Way London SW12 8SG.
When we refer to “we”, “us” or ”our” in this policy, we are referring to Owen Brothers Catering Limited. We are the data ‘controller’ in relation to the personal data you provide to us, which means we determine the purposes and the way in which your personal data is, or will be, processed.
We use the following definitions in this policy to cover the different categories of individuals we interact with via our Site and Services:
Our Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every website you visit.
We use different methods to collect data from and about you including through:
We may collect and process the following data about you:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/activity||Type of data||Lawful basis for processing|
|To set up your account||Account data||Performance of a contract with you|
|To respond to your enquiries||Contact data||Consent (as you are requesting us to respond to you)
|To process your order||Account data
|Performance of a contract with you|
|Storing payment cards||Payment data||We do not hold any card details ever on our website|
|To send you marketing emails||Marketing data||Legitimate interests (to market our goods services to our customer and contact base).
|To personalise our Site and improve User experience||Technical data||Legitimate interests (to improve customer interactions)|
|To liaise with you if you are a Business contact in relation to our work your business||Contact data||Legitimate interests (to comply with obligations to partner organisations)|
|For audit, record keeping and management purposes||Transaction data||Legitimate interests (to run our business in a professional manner)|
|To manage our relationship with you which will include:
||Contact Marketing||Performance of a contract with you, Necessary to comply with a legal obligation, Necessary for our legitimate interests (to keep our records updated, study how our Products and Services are used and to improve them into the future)|
|To administer and protect our business, Site and Services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||Contact
|Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise, or crossreferencing social media traffic with our client base) Necessary to comply with our legal obligations|
|To use data analytics to improve our Site, Products and/or Services, marketing, customer relationships and experiences||Technical||Necessary for our legitimate interests (to define types of users of our Site, Products and Services, to keep our Site updated and relevant, to develop our business and to inform our marketing strategy)|
We will never to share your personal information with third parties for the purposes of sales & marketing, however the list below are the only Third parties who will access to some of your data:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
If we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. The table below sets out details of transfers to such third parties and the relevant safeguards.
|Service provider||Description of service||Safeguards|
|Mailchimp||Email newsletter||Privacy Shield|
|Proofpoint||Spam filter||Privacy Shield|
|Office 365||Productivity tools and services||Privacy Shield|
|Google Drive||Shared drives||Privacy Shield|
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures in accordance with industry best practice to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology and using trusted third parties. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, no method of transmission of information via the internet is completely secure. However, we follow all PCI-DSS requirements and implement additional generally accepted industry standards so that we can do our best to protect your personal data.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We normally delete personal identifiable information we hold on you within 24 months unless there’s a statutory requirement to keep it for a specified period. In some circumstances you can ask us to delete your data sooner: see 'Deleting personal data' below for further information.
Where we anonymise your personal data (i.e. so that it can no longer be associated with you) for further research or statistical purposes, then we may use this information indefinitely without further notice to you.
Our cookies help us:
We use four groups of cookies on our Site:
Session cookies are stored only for the duration of your visit to a website and these are deleted from your device when your browsing session ends. These cookies allow us to make sure you get the best possible experience on our Site and are essential for you to be able to search our products online.
All these cookies are used by Google Analytics to keep stats of the traffic to our Site. Personal information such as your name or address is not collected, and all information is completely anonymous. This information helps us to improve our Site and our customers experience.
We use a CAPTCHA code on our contact form to stop spam. This creates a cookie, which is placed on your PC and is deleted from your device once you close your browser.
WordPress (blog) cookies
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to ask for a copy of the information which we hold on you (commonly known as a ‘data subject access request’).
This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
You have the right to request that we correct personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold corrected, though we may need to verify the accuracy of the new data that you provide to us.
You may ask us to delete or remove personal data where there is no good reason for us continuing to process it. This is more commonly known as the ‘right to be forgotten’. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
Please note, however, that we may not always be able to comply with your request to delete or remove personal data for specific legal reasons which will be notified to you, if applicable, at the time of your request.
You have the right to stop us processing your personal data for direct marketing purposes. We will always inform you if we intend to use your personal data for such purposes, or if we intend to disclose your information to any third party for such purposes. You can usually exercise your right to prevent such marketing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.
You may also object to us processing your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
This enables you to ask us to suspend the processing of your personal data in the following scenarios:
In certain circumstances, you may request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Where we are relying on consent to process your personal data you can withdraw your consent at any time. Please note that this will not affect the lawfulness of any processing carried out before you withdraw your consent.
You will always have the right to lodge a complaint with a supervisory body. The relevant authority in the UK is the Information Commissioner’s Office. If you do have a complaint, we would appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance if possible.
This version was last updated on 24th July 2018.
A historic version of this policy can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Questions, comments and requests regarding this policy are welcomed and should be addressed to our Privacy Compliance Officer at [email protected]